Encountered

- Search on Google

- Meet at fairs

- Get our official page on Facebook

- Find our video on Youtube

- From other social network sites

- Introduced by friends

Customer Inquiry

- Downl oad the inquiry format from our website

- Fill in the inquiry forms

- Tell us the information and requirement of the products you need

Polyreflex Reply

- Reply by email

- Reply by telephone

- Communicate via WhatsApp, Skype, Wechat, Line etc.

Application Discuss

- Customer tell us the application details or usage scenarios of the products

- Polyreflex recommends better solution or products based to customer's requirements

Product Details

- Have a further discussion of product details according to the application

- The details including but not limit to the size, thickness, tolerance, color, physical properties, environmental and anti-aging requirements, fire-retardant etc.

Preparation before Placing Order

- Confirm quotation

- Prepare samples upon customer's request

- Confirm pre-production sample

- Visit Polyreflex if needed

Confirm Order

- Quantity and packing requirement instructed by customers

- Better suggestions on quantity, packing and loading from Polyreflex

- Sign contract

- Pay deposit

Production

- Label and shipping mark

- Pass the order and all products requirements to production dept

- Check the production situation regularly or irregularly

- Follow up the production progress

Quality Control

- Search on Google

- Customer inspection or third party inspection if needed

Packing & Loading

Shipment

- Balance payment

- Confirm details on shipping information, including but not limit to Consignee, Nortify party, Destination or other documents for customs clearance.

- Booking, inland transportation and shipping

- Send copy of originals to customer before sending out

Logistics tracking

- Post or telex release Bill of Lading

- Inform customer the Estimated Arrival Time

- Confirm the arrival of goods and assist customer in customs clearance

Customer feedback

- Check with customer if goods are in a good condition

- Get product feedback from customers half a month later

- Provide professional advice to customers on using products

- Seek solutions for products with quality issue by presenting photos, videos or samples

- Interaction on Facebook, Youtube, Linkin or Twitter

After sale service

- After-sales service within 24 hours

- Recommendation of new products

- Promotion and discount

Further cooperation

- Reorder

- Mutual trust

- Long term partners and friends